Privacy Policy

What Data We Collect

 

We may collect and process the following types of personal information:

• Identity and contact details – name, email address, postal address, phone number

• Booking and payment information – course bookings, payment references, invoices

• Course records – attendance, assessment results, certificates

• Communications – emails, social media messages, or enquiries

• Technical data – IP address, browser type, and website usage information via cookies or analytics​

• Photos/Videos - We may take photos and videos on our training courses 

 

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How We Collect Your Data

 

We collect personal information in the following ways:

• Directly from you when you complete a form, book a course, make a payment, or contact us

• Automatically through website cookies and analytics

• From trusted third parties such as payment providers, email platforms, or course management systems

• Face-to-face at training or via social media 

 

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Why We Process Your Data

 

We process personal data for the following lawful purposes under UK GDPR:

• To fulfil a contract – to provide your booked course, process payments, and issue certificates

• To comply with legal obligations – for accounting and tax requirements

• For legitimate interests – to manage our business, improve services, and maintain security

• With your consent – for marketing emails, social media,  or optional updates

 

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How We Use Your Data

 

We use your information to:

• Process bookings, payments, and refunds

• Communicate course details, updates, and certificates

• Send marketing updates (only if you have opted in)

• Improve our website and customer experience through analytics

• Publish social media post/reels

 

We will never sell your data to third parties.

 

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Marketing Communications

 

We may send you updates about new courses, events, or offers — but only if you’ve given consent or if you’re an existing customer who hasn’t opted out.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or emailing info@korepilatesteachertraining.co.uk.

 

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Third-Party Services

 

We work with trusted third parties who help us deliver our services, including:

• Payment processors (e.g. Stripe, PayPal)

• Email and marketing platforms (e.g. Mailchimp)

• Booking and course management tools

• Analytics providers (e.g. Google Analytics)

• PEI online training platform

 

Each provider processes your data securely and only as instructed by us.

 

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International Data Transfers

 

Some service providers may store data outside the UK or EEA.

In such cases, we ensure appropriate safeguards are in place — such as data protection agreements or standard contractual clauses.

 

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Cookies

 

Our website uses cookies to enhance functionality and analyse site traffic.

When you first visit our site, you’ll be asked to set your cookie preferences.

You can also manage cookies via your browser settings at any time.

 

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Your Data Protection Rights

 

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to data processing

• Withdraw consent (for example, for marketing)

• Request data portability

 

To exercise any of these rights, contact info@korepilatesteachertraining.co.uk.

If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

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Data Retention

 

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy.

Typical retention periods include:

• Financial and booking records: up to 6 years (for legal and tax purposes)

• Training records and certificates: 6 years after completion

• Marketing data: until you withdraw consent

 

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Security

 

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

However, no online system is completely secure, so we encourage you to contact us immediately if you suspect any data misuse.

 

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Children

 

Our services are intended for adults.

We do not knowingly collect data from individuals under 16 without parental consent.

 

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Changes to This Policy

 

We may update this Privacy Policy periodically.

The latest version will always be available on our website, and significant changes will be clearly communicated.

 

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Contact Us

 

For any questions, requests, or complaints regarding this Privacy Policy, please contact:

 

Kore+ Pilates Training

 info@korepilatesteachertraining.co.uk

www.korepilatesteachertraining.co.uk

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